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REFUND POLICY

At Jbrain Solutions, we are committed to delivering high-quality digital services and solutions to support your business growth. We value your satisfaction and aim to ensure a smooth, transparent process for any refund requests. Please carefully read our refund policy below:

Refund Request Process

To request a refund, follow these steps:

  1. Submit a Written Request via email to [support@jbrainsolutions.com] with the subject line “Refund Request – [Your Service Name].”

  2. Include Details such as your name, service description, reason for the refund, and any supporting evidence.

  3. Resolution Time: We will review your request within 7 business days and communicate the outcome.

Eligibility for Refunds

We offer refunds under the following circumstances:

  • Service Non-Delivery: If the service was not delivered within the agreed-upon timeline, and no progress or reasonable justification has been provided.

  • Defective Service: If the final deliverable (e.g., website, marketing campaign, branding materials) significantly deviates from the approved project plan, without corrective measures.

  • Duplicate Payment: If you were accidentally charged twice for the same service.

Non-Refundable Services

Certain services are non-refundable:

  • Completed Services: Once the service has been fully delivered and accepted.

  • Partially Delivered Services: If work has started and progress has been made, a partial refund may be considered on a case-by-case basis.

  • Third-Party Costs: Any costs paid to third-party services (e.g., domain registration, advertising fees) are non-refundable.

  • Workshops, Webinars, and Events: Cancellations made within 7 days of the event are non-refundable.

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